Congratulations on closing your home loan!
We're excited to welcome you to Freedom Mortgage and are happy to have the opportunity to service your home loan. As your mortgage service provider, we’re responsible for the daily management of your loan, including payments, paying your taxes and insurance (if applicable), maintaining your mortgage loan records and sending you monthly statements that keep you informed.
One of the first things you should do is set up your online account. An online account puts your loan information at your fingertips 24/7 and makes it easier to manage your mortgage. If your loan has been transferred, it may take some time for your information to become available, but once it does, you can set up your online account to:
Set up auto-pay for your mortgage
Update your profile
Set communication preferences
Sign up for paperless
Check the status of your loan
Manage information and communications about your mortgage
Access escrow information
Frequently Asked Questions
Can I pay my mortgage online?
Yes! Freedom Mortgage offers you the option to make a one-time payment or set up recurring payments through our website. Simply login to your account or create a new account if you haven’t already set up your online access. Select One Time Payment from Account Details.
On your first visit, you can set up your banking information. For subsequent payments, you can simply select that account for payment. Payments made on Saturday or Sunday will not be applied to your account until the next business day. If you have trouble logging on, please contact our Customer Care representatives at 855-690-5900. We are available to assist you Monday through Friday from 8 a.m. to 10 p.m., and Saturday from 9 a.m. to 6 p.m. Eastern Time.
Where can I get answers to my mortgage questions related to the COVID-19 pandemic?
Get answers in our COVID-19 Frequently Asked Questions page
Need help understanding your Monthly Billing Statement?
Check out our video on Understanding your Mortgage Statement
How do I set up my online account for the first time?
To create a new account select Register Now from the Login page. You will need your ten-digit loan number to set up your account the first time, which can be located on your monthly mortgage statement or Welcome Letter. If you have trouble logging on, please contact our Customer Care representatives at 855-690-5900. We are available to assist you Monday through Friday from 8 a.m. to 10 p.m., and Saturday from 9 a.m. to 6 p.m. Eastern Time.
What happens if I made a payment to my prior servicer?
No worries. If you recently made a payment to your prior servicer, and they received your payment PRIOR to the transfer date, they will apply it to your loan. If it is received AFTER the transfer date, they will send it to us, and we will apply it to your loan effective when it was received by your prior servicer. It may take a few days for us to receive your payment and for it to be reflected in our system.
During the first 60 days after the effective date of transfer, Freedom Mortgage will not charge you a late fee and will not report your account as late to credit reporting agencies, if you made your payments on time to your prior servicer.
What happens if I had a recurring payment set up with my bank or prior servicer?
If you make your payments via your bank's online bill pay service and wish to continue using this service, please update the payee and payment address to Freedom Mortgage as shown below. Be sure to include your new loan number.
| If you live in: | Have your bill payment sent to: |
|---|---|
| AL, AK, CO, DC, FL, ID, IL, IN, IA, KS, KY, MD, MA, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NC, ND, OH, OR, PA, PR, SC, SD, TN, VT, VA, WA, WV, WI, WY | Freedom Mortgage Corporation P.O. Box 6656 Chicago IL 60680-6656 |
| AZ, AR, CA, CT, DE, GA, HI, LA, ME, MS, NY, OK, RI, TX, UT | Freedom Mortgage Corporation P.O. Box 7230 Pasadena CA 91109-7230 |
If you had automatic payments set up with your prior mortgage servicer, the 'Goodbye Letter' you received should contain information on how your previously established automatic payments are treated following the effective date of your transfer to Freedom Mortgage.
Once you receive your new Freedom Mortgage loan number (included in your Welcome Letter), you can register for access to your loan information online at FreedomMortgage.com. Once registered, please log on and select Manage Recurring Payments to create a new automatic payment.
What are the benefits of an online account?
With a Freedom Mortgage online account, you can access current account and escrow information, message a Customer Care Agent, access previous statements and documents, make payments and set up recurring payments.